Terms of Use

INTRODUCTION

These Terms and Conditions constitute a legally binding agreement between you and Basic Enterprises Private Limited and its affiliates, including its wholly owned subsidiaries, governing your access to and use of BASIC’s websites and mobile applications, together with any related channels, content, functionalities, and services made available through them (collectively, the “Platforms”). Certain Platforms, features or programmes may be governed by platform-specific or service-specific terms, policies or notices (the “Specific Terms”). The Specific Terms apply in addition to these Terms and Conditions and, to the extent of any inconsistency, the Specific Terms will prevail for the relevant Platform, feature or transaction. By accessing or using the Platforms, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions and any applicable Specific Terms. If you do not agree, you must refrain from using the Platforms. We may update these Terms and Conditions from time to time and will post the revised version on the Platforms; continued use following any update constitutes acceptance of the revised terms.

DEFINITIONS

In these Terms and Conditions: “Applicable Law” includes any statute, rule, regulation, order, judgment, decree, or other requirement having the force of law, as applicable to your use of the Platforms;

Platforms” means our websites and mobile application(s) as updated from time to time;

“Services” means the services provided by Basic via the Platforms;

“Materials” means all information, text, logos, graphics, images, sounds, software, documents, products, and other content made available on the Platforms;

“User(s)” means any person or entity accessing or using the Platforms; and

“User Content” means any content submitted, uploaded, or otherwise made available by Users on the Platforms.

ELIGIBILITY AND USER DECLARATIONS

By accessing or using the Platforms, you represent and warrant that you have legal capacity to enter into these Terms and Conditions. This means that: a) You are of sound mind, able to understand the terms and consequences of these Terms and Conditions; b) You are at least 18 years old; c) You are not disqualified by any Applicable Law from entering into contracts; d) If you are acting on behalf of an organization or entity, you have full authority to bind the organization or entity to these Terms and Conditions, and that such entry into the Terms and Conditions is within the powers of the organization or entity. You further agree that all information you provide is true, accurate, current, and complete, and you agree not to use the Platforms for any unlawful or unauthorised purpose and to comply with all Applicable Law. You agree that, for the purpose of providing Services, we may undertake identity verification processes through digital means in accordance with our Privacy Policy, and you consent to such verification and related data processing. Where payment or financing features are facilitated, you acknowledge such functionality may be provided by third-party service providers and that BASIC is not a party to any agreement concluded between you and such third parties.

ACCOUNT REGISTRATION AND SECURITY

You may access certain areas of the Platforms without registration; however, some features require the creation of an account or login using your mobile number, in which case you must provide accurate and complete information and keep it updated. You are solely responsible for maintaining the confidentiality and security of your account credentials and for all activity under your account. We may suspend or terminate your account where we reasonably believe there is misuse, a violation of these Terms and Conditions, or inaccurate information, and we are not liable for losses arising from unauthorised use of your account that results from your failure to safeguard your credentials. You must promptly notify us of any unauthorised access or security breach.

USE OF OUR WEBSITE(S)/MOBILE APPLICATION(S); LICENCE

Subject to these Terms and Conditions, we grant you a limited, non-exclusive, non-transferable, non-sublicensable and revocable licence to access and use the Platforms and the Services strictly for lawful purposes and in accordance with these Terms and Conditions. Your use must at all times be consistent with the functionality made available through the Platforms and any usage parameters or instructions we publish from time to time, including those set out in any acceptable use standards referenced in these Terms and Conditions. You are responsible for ensuring that your devices, operating systems, software and internet connections are compatible with, and capable of supporting, the secure operation of the Platforms, and for any charges imposed by your network or service providers in connection with your access and use. You acknowledge that certain features may be released, modified or withdrawn over time and that functionality may vary by device, geography or user segment, and we are under no obligation to maintain or support any particular feature

Except as expressly permitted under this licence, you must not copy, reproduce, publicly display, perform, distribute, transmit, adapt, translate, decompile, reverse engineer, circumvent any technological protection measures implemented on the Platforms or Materials, or create derivative works from any part of the Platforms or the Materials, nor may you remove, obscure or alter any copyright, trade mark or other proprietary notices or security features embedded in or attached to the Platforms or Materials. Where we enable you to download or cache Materials for offline viewing, such access is solely for personal and non-commercial use and remains subject to these Terms and Conditions at all times. You agree not to rent, lease, lend, sell, assign, sublicense, transfer or otherwise make available any access to the Platforms to any third party, whether for consideration or otherwise, and you must not use the Platforms for the benefit of any third party except as permitted by us in writing. We may monitor use for compliance and reserve the right to suspend, throttle or restrict access where we reasonably consider it necessary to protect the security, integrity or availability of the Platforms or to enforce these Terms and Conditions.

PROHIBITED USE

You must not use the Platforms or the Services in any manner that: (a) violates Applicable Law, court orders or regulatory requirements; (b) infringes, misappropriates or violates any intellectual property, privacy, publicity or other rights of any person; (c) is defamatory, obscene, pornographic, indecent, harassing, hateful, discriminatory or otherwise objectionable; (d) involves impersonation, misrepresentation of affiliation, or misleading statements as to the source or origin of information; (e) uploads, posts, transmits or otherwise makes available viruses, worms, logic bombs, Trojan horses or other code, files or programs intended to disrupt, damage or limit the functionality of the Platforms or any device; (f) seeks to gain unauthorised access to, probe, scan or test the vulnerability of, or interfere with, any account, system, network, data or security component; (g) bypasses or circumvents any access control, rate limiting, authentication or security measures; (h) involves automated access, scraping, crawling, spidering, harvesting or indexing of the Platforms or Materials (including via bots, scripts or similar means) except as expressly permitted by robots.txt or our prior written consent; (i) uses the Platforms for benchmarking or competitive analysis, or to build a competing product or service; (j) overloads, floods, mails bombs or otherwise interferes with or disrupts the availability, performance or operation of the Platforms; (k) reverse engineers, decompiles or attempts to extract source code or underlying ideas or algorithms except to the limited extent that Applicable Law expressly permits despite this prohibition; (l) engages in any activity that causes harm, liability, reputational damage, unlawful use of personal data, or interferes with the rights, safety, or experience of other users or any third party; or (m) frames, mirrors or deep-links to any page or content other than via the publicly available user interface and for lawful purposes. We may investigate and refer suspected illegal activity to the appropriate authorities and cooperate with them, including by disclosing relevant information consistent with Applicable Law.

SECURITY AND PRIVACY

We care about data privacy and security. Please review our Privacy Policy Privacy Policy. By accessing or using the Website or our Apps, you acknowledge that you have read and understood, and agree to be bound by, our Privacy Policy, as updated from time to time, which is incorporated by reference link into these Terms and Conditions.

INFORMATION AND MATERIALS YOU PROVIDE

When you create an account or otherwise interact with the Platforms, you may provide information and data. You are responsible for such information and agree not to use inappropriate language or upload unlawful or infringing content.

We may remove or restrict content or usernames that, in our discretion, are inappropriate or violate these Terms and Conditions.

USE OF PUBLIC FORUM; USER CONTENT

Certain areas of the Platforms may include public or community forums, chat portals, feedback channels, ratings, reviews or similar interactive features (collectively, Public Forums). You acknowledge that information you disclose in any Public Forum may become publicly available and may be read, collected and used by other Users or third parties over whom we have no control. You are solely responsible for your User Content and your interactions in Public Forums and you should exercise appropriate caution and refrain from sharing personal, sensitive or confidential information.

By submitting or making available any User Content on or through the Platforms, you grant BASIC a perpetual, irrevocable, worldwide, royalty-free, fully paid, transferable and sublicensable licence to host, store, use, reproduce, adapt, modify, publish, translate, create derivative works from, distribute, publicly perform and publicly display such User Content in any media now known or later developed for the purposes of operating, providing, promoting and improving the Platforms and Services, and to comply with legal and regulatory obligations. You represent and warrant that you have all rights necessary to grant the foregoing licence and that your User Content, and our authorised use of it, will not violate any rights of any third party or Applicable Law.

We do not pre-screen all User Content, but we reserve the right (without obligation) to monitor, moderate, remove, refuse, disable access to or edit any User Content at any time where we reasonably consider it breaches these Terms and Conditions, our policies or Applicable Law, or where we consider it prudent to protect Users, third parties or the integrity of the Platforms. The inclusion of User Content in any Public Forum does not constitute our endorsement of any views, advice or statements expressed by Users. We may preserve and disclose User Content where required by law, regulation or court order, or to protect rights, property or safety. We do not undertake to store User Content for any particular period and shall have no liability for any deletion, loss or failure to store any User Content.

COPYRIGHT AND TRADE MARKS

The Platforms and all Materials (including text, graphics, user interfaces, visual interfaces, photographs, trademarks, logos, sounds, music, artwork and computer code), and the selection, compilation, arrangement and “look and feel” thereof, are owned by or licensed to BASIC and are protected by copyright, trade mark and other intellectual property rights under Applicable Law. Except for the limited licence expressly granted to you under these Terms and Conditions, no rights are granted, whether by implication, estoppel or otherwise, and nothing in these Terms and Conditions operates as an assignment of any intellectual property rights.

You must not use any BASIC name, logo or trade mark, or any metatags or hidden text using the same or any confusingly similar marks, without our prior written permission. You must not remove, alter or obscure any copyright or proprietary rights notice on or in the Platforms or the Materials. Any reproduction, distribution, modification or other unauthorised use of the Materials may infringe rights and is prohibited. If you believe that any content available on the Platforms infringes your intellectual property rights, please notify us promptly with sufficient detail to enable us to locate the material and assess your claim, and we will respond in accordance with Applicable Law and our policies, which may include removing or disabling access to the allegedly infringing material and terminating repeat infringers.

THIRD-PARTY SERVICES AND CONTENT

The Platforms may contain links to third-party websites, applications, content, or services. We do not control and are not responsible for third-party content, practices, or policies. Any transactions or arrangements you enter into with third parties are solely between you and such third parties, and you agree that we are not liable for any loss or damage arising from your use of or dealings with them. You should review applicable terms and privacy policies of any third-party sites or applications you access via the Platforms.

We may revise these Terms and Conditions from time to time, for example to reflect changes in Applicable Law, our Services or business practices, or for security, technical or operational reasons. Unless a different effective date is stated, changes will take effect when we post the updated Terms and Conditions on the Platforms. Where changes are material, we will take reasonable steps to bring them to your attention, which may include highlighting them on the Platforms or sending a notice to the contact details associated with your account. Your continued access to or use of the Platforms after the effective date constitutes your acceptance of the revised Terms and Conditions. If you do not agree to the revised Terms and Conditions, you must discontinue use of the Platforms. Any previous versions are superseded by the most recent version.

MODIFICATIONS, INTERRUPTIONS, AND AVAILABILITY

We may modify, update, suspend, withdraw or discontinue the Platforms, the Services or any part thereof at any time without notice, and we are under no obligation to maintain, support or continue to make available any particular feature, content or release. We do not represent or warrant that the Platforms will be uninterrupted, timely, secure or error-free and the Platforms may be unavailable from time to time due to planned maintenance, upgrades, emergency repairs, failures of third-party service providers or networks, or events beyond our reasonable control. We will not be liable for any loss, damage or inconvenience arising from any unavailability, modification or discontinuance, but we will use commercially reasonable efforts to restore availability following any outage.

INTERNATIONAL USE

The Platforms are primarily intended for use in India. Access from other locations is at your own initiative and risk, and you are solely responsible for compliance with local laws.

You authorize BASIC to collect your credit report on your behalf from authorized sources, including Government, Semi-Government, or private organisations, and to process such information in connection with the Services. Additional terms applicable to credit report authorisations are set out in the Terms – Credit Report, which are incorporated by reference link.

TERMINATION

These Terms and Conditions remain in effect while you use the Platforms. We may, in our discretion and without notice or liability, suspend or terminate your account, access, or use of the Platforms for any reason, including actual or suspected breach of these Terms and Conditions or Applicable Law. Upon termination, your right to use the Platforms ceases immediately, while provisions that by their nature should survive (including those relating to intellectual property, indemnity, limitation of liability, and governing law) will continue in effect.

DISCLAIMER OF WARRANTIES

The Platforms and Services are provided on an “as is” and “as available” basis. We disclaim all express or implied representations, warranties, and conditions, including as to completeness, accuracy, reliability, merchantability, fitness for a particular purpose, non-infringement, availability, or security. We do not warrant that the Platforms or connected services are free from viruses or other harmful components, or that they will be uninterrupted or error-free. Your use of third-party applications or services is at your sole risk and subject to third-party terms.

LIMITATION OF LIABILITY

To the maximum extent permitted by Applicable Law, we shall not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for any loss of profits, data, goodwill, or other intangible losses, arising out of or in connection with your use of the Platforms or Services, even if advised of the possibility of such damages. Subject to Applicable Law, our aggregate liability to you for all claims shall not exceed the amount paid by you (if any) for access to the Services, provided that in all instances our maximum liability shall not exceed INR 500 (Indian Rupees Five Hundred only). Your sole and exclusive remedy if dissatisfied is to discontinue use of the Platforms.

INDEMNITY

You agree to indemnify, defend, and hold harmless BASIC, its officers, directors, employees, affiliates, and representatives from and against any claims, liabilities, damages, losses, and expenses (including legal fees) arising out of or relating to your use of the Platforms, your breach of these Terms and Conditions or the Privacy Policy, or your violation of any third-party rights.

FORCE MAJEURE

We shall have no liability to you for any failure or delay in performance to the extent caused by events beyond our reasonable control, including acts of God, pandemic, war, civil commotion, strikes, lockouts, fire, flood, failures of public utilities, network or server failures, maintenance, or other events of a similar nature.

GOVERNING LAW AND JURISDICTION

These Terms and Conditions are governed by and construed in accordance with the laws of India. The courts at Gurgaon, Haryana, India, shall have exclusive jurisdiction over any action, suit, or proceeding arising out of or relating to these Terms and Conditions or your use of the Platforms.

MISCELLANEOUS

These Terms and Conditions, together with the Privacy Policy and any incorporated documents, constitute the entire agreement between you and BASIC and supersede all prior understandings regarding the Platforms. If any provision is determined to be unlawful, void, or unenforceable, that provision will be deemed severed and will not affect the validity and enforceability of the remaining provisions. No failure or delay in exercising any right shall operate as a waiver. We may assign our rights and obligations at any time. You agree that these Terms and Conditions will not be construed against us by virtue of having drafted them.

CONTACT US

In order to resolve a complaint regarding the Site or to receive further information regarding use of the Site, please contact us at:

Applicable law

Name: Ms. Prachi Arora

Email ID: grievance@basichomeloan.com